FAQ
All your questions answered in one place on 24 tbajee
From getting started on mobile to depositing via bKash or Nagad, KYC verification to bonus terms — this page brings together detailed answers to the most common questions from 24 tbajee users. If you can't find what you're looking for, contact our support directly.
Playing on Mobile
Deposits
Security
KYC Verification
Bonuses and Offers
Table of Contents — Jump To
Playing on Mobile
Playing on 24 tbajee from a smartphone or tablet is straightforward. You can use the 24 tbajee App or open the site directly in a mobile browser to play any game. The questions below are the most frequently asked about the mobile experience.
24 tbajee runs on any modern Android or iOS smartphone and tablet. It can also be used on Windows or macOS laptops and desktops through Chrome, Firefox or Safari. Keeping your device's operating system up to date and having a stable internet connection ensures all games run smoothly.
Yes. Open 24tbajee.cam in any modern mobile browser (Chrome, Samsung Internet or Safari) — the site is mobile-friendly, so you can play all games, make deposits and withdraw without a separate app. However, using the native app may reduce load times slightly.
Both the 24 tbajee Android (APK) and iOS apps are available through official channels. You should not install the app from third-party sites or unknown links, as this could put your account details at risk. For the latest instructions, contact the site's support team via live chat.
If the connection is lost, 24 tbajee's server saves the state of that round. When you log back in, the game usually resumes from where it left off, or the round is settled and your balance is updated. On live casino tables, however, a bet may be settled automatically if the time limit passes — so playing on a stable connection is recommended.
Yes. Both 24 tbajee Slots and live casino run fully on mobile. Slot games (such as Gates of Olympus and Fortune Tiger) use relatively less data, but for good video quality at live dealer tables a 4G or Wi-Fi connection gives a better experience.
Deposit Questions
Answers to common questions about depositing via bKash, Nagad, Rocket or bank transfer are provided below. After 24 tbajee Login, you will find the deposit options in your account.
Log in to your account and go to the deposit page. Select Nagad as the payment method, enter the amount (minimum ৳300) and send the payment to the Nagad number provided. Save the transaction reference number. Your balance is usually credited within a few minutes.
24 tbajee currently accepts deposits via four methods: bKash, Nagad, Rocket and bank transfer (major banks including Dutch-Bangla Bank, Islami Bank and BRAC Bank). The minimum deposit amount is ৳300 for all methods.
It can take a little time for the balance to update. If more than 15 minutes have passed, contact support via live chat with your transaction reference number or a screenshot. Bank transfers may take longer due to the bank's own processing time, but use the same method to get in touch.
24 tbajee does not charge any additional fees on deposits. However, your mobile banking service or bank may apply their own transaction charges — this is part of that service's own policy and is outside 24 tbajee's control.
After logging in, select bKash on the deposit page and enter the amount (minimum ৳300). Send Money to the bKash number provided by 24 tbajee — it must be sent from your personal bKash number. After sending, enter the transaction ID in your account and wait for confirmation.
Staying Safe
Staying safe on an online platform is very important. 24 tbajee has put technical measures in place to protect your account and transaction details. Users should also take some precautions of their own.
Always confirm the address bar in your browser shows https://24tbajee.cam. Fake sites are often built with slightly altered spellings (such as "24tbaajee" or "24tbaji"). If someone sends you a different link via message or social media, do not click it — type the address directly into your browser.
Yes. 24 tbajee uses SSL encryption, which keeps your personal information and payment details encrypted during transmission. If you see a padlock icon (🔒) next to the site in your browser, the connection is secure. More details are available in the Privacy Policy.
Never. No 24 tbajee staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN or password. If anyone asks for this information, it is a scam — cut off contact immediately and change your password.
Change your password immediately and report the incident to 24 tbajee's live chat support. You can also ask support to temporarily lock your account. If you use the same password on other sites, change those too. Read more about security on the Responsible Gaming page.
Identity Verification (KYC)
24 tbajee carries out identity verification (KYC) in certain situations to ensure secure transactions. Full details are stated in the Terms and Conditions.
Yes, this is very important. The name registered on your 24 tbajee account must exactly match the name on your bKash, Nagad, Rocket or bank account. If the names do not match, your withdrawal may be delayed or suspended.
A National ID card (NID) is generally accepted. In some cases a passport or driving licence may also be used. The document image must be clear and legible — blurry or cropped images are not acceptable. Submitting the correct document usually results in quick verification.
The reason for rejection is usually communicated via email or account notification. Most rejections are due to poor document quality or a name mismatch. Correct the issue and resubmit. If you have difficulty, contact live chat support for guidance.
24 tbajee may request KYC verification before a withdrawal, for large transactions or for account security reasons. This is a normal and protective step. Withdrawals may remain on hold until verification is complete, so it is a good idea to have your documents ready when you first open an account.
Bonuses and Offers
Answers to questions about the 24 tbajee welcome bonus and other promotions are provided here. It is important to understand the terms before claiming a bonus.
No, the welcome bonus is available to each player only once — on their first deposit. The 24 tbajee welcome bonus is a 100% first-deposit bonus, up to ৳20,000 (wagering is 10 times the bonus). For example: deposit ৳1,000 and you get ৳1,000 bonus, your balance becomes ৳2,000, and the wagering requirement is ৳1,000 × 10 = ৳10,000.
Yes. Every bonus has a set expiry period. If the wagering requirement is not met within the specified time, the bonus balance may be removed. Read the expiry dates and terms carefully when claiming a bonus.
Slot games generally contribute the most toward wagering. However, each bonus's terms specify which games count. Live casino or card games may sometimes contribute less or not at all. Check the game list on the 24 tbajee Casino page and read the bonus terms to be sure.
If you cancel a bonus, any winnings accumulated from that bonus and the bonus balance will be removed. Only your original deposit amount remains (subject to terms). It is worth speaking to live chat support before cancelling to understand the details.
The Weekly 24 tbajee Reload Festival offers a 50% bonus on any deposit, up to ৳10,000, once per week. Wagering is 15 times the bonus and the minimum deposit is ৳300. Example: deposit ৳2,000 and you get ৳1,000 bonus, with a wagering requirement of ৳1,000 × 15 = ৳15,000.
Didn't find the answer you were looking for?
If you can't find what you need on this FAQ page, 24 tbajee's support team is always ready to help. Assistance is available in both Bengali and English.
Live Chat
Chat directly using the live chat button at the bottom right of any page on the site — available 7 days a week, 24 hours a day.
Chat directly using the live chat button at the bottom right of any page on the site — available 7 days a week, 24 hours a day.
Email Support
[email protected]
You can also send questions in Bengali by email — the support team will reply as soon as possible.
[email protected]
You can also send questions in Bengali by email — the support team will reply as soon as possible.