Play responsibly, stay safe
24 tbajee believes that entertainment is complete only when it stays within safe limits. Here you can learn how to keep your gaming under control and get support when you need it.
Playing on this platform is prohibited for anyone under 21 years of age
Our Commitment
At 24 tbajee, we believe that betting or playing casino games is a form of entertainment — not a way to earn a living. We have put in place several protective measures to ensure every player's experience remains positive and controlled. Healthy entertainment means something you enjoy but do not become dependent on.
Our Terms and Conditions clearly state that this platform is for people aged 21 and above only. Minors are strictly prohibited from opening an account or taking part in any game, and we make no exceptions on this. We ask parents and guardians to keep their devices and accounts out of reach of children and teenagers.
Excessive gambling is a serious problem and can affect a person's mental health, family life, and financial situation. Our FAQ section has answers to common questions about responsible gaming, and on this page we go into greater detail. If you feel you are losing control over your gaming, contact our support team — we are available 24 hours a day, seven days a week via live chat and email in both Bengali and English.
Remember, chasing losses by placing bigger bets is never the right solution. Each bet's outcome is independent and is not influenced by previous results — that is simply how the math of the game works. Under our Privacy Policy, your account information is fully protected, and requests for self-exclusion or limit-setting are handled confidentially.
Tools to keep yourself in control
24 tbajee gives you a set of practical tools so you can manage how much you play and for how long. Contact our support team to activate any of these features.
Deposit Limit
Set a maximum amount you can deposit into your account on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately and requires a 24-hour wait to increase.
Session Time Limit
Decide in advance how long you will play in one sitting. When the time is up, your account will automatically pause and you will receive a notification.
Taking a Break (Cooling-Off)
If you want to stop playing for a while, you can set a cooling-off period on your account from 24 hours up to 30 days. You will not be able to log in during this time.
Self-Exclusion
If you want a long-term or permanent break from the platform, apply for self-exclusion. This request is handled completely confidentially and cannot be cancelled before the specified period ends.
Activity History
Log in to your account at any time to view your full history of deposits, withdrawals, and bets. This is useful for understanding your spending patterns.
Loss Limit
Set a limit that automatically ends your session once you have lost a certain amount. This reduces the chance of losing more than you intended due to impulsive decisions.
Age Restriction Strictly Enforced
Anyone under 21 years of age is completely prohibited from opening an account or taking part in any game on this platform. Parents and guardians should use password protection on their devices and keep account details private.
Warning Signs
If you notice any of the following signs in yourself, it is time to pay attention. Do not ignore these signs — identifying a problem early makes it easier to resolve.
Chasing Losses
Placing bet after bet to recover losses, with the bet amount continuing to grow.
Hiding Your Betting
Keeping the amount you play and spend secret from family or people close to you.
Neglecting Daily Responsibilities
Spending time meant for work, study, or family on betting instead.
Growing Financial Pressure
Betting with money set aside for essential expenses, or going into debt to play.
Mood and Anxiety Changes
Feeling restless or irritable when unable to play, and experiencing increased stress.
Unable to Stop
Finding it hard to stop even after winning, and feeling the urge to play just one more time.
Healthy Gaming Habits
Responsible players follow a few simple rules. These habits keep your gaming experience positive.
- Set a fixed budget before you start betting and never go beyond it.
- Treat gaming as entertainment only — not as a source of income.
- Avoid betting when you are angry, upset, or under the influence of alcohol — your ability to make decisions is reduced at those times.
- Take regular breaks. Avoid playing for long stretches at a time.
- Do not make plans based on winnings — there is no guarantee of winning.
- Review your account activity regularly and set limits if you notice unusual spending.
- Be honest with family and friends about your gaming habits.
Where to Get Support
Asking for help is a sign of strength, not weakness. You are not alone — there are many ways to get the right support.
24 tbajee Live Chat
Our support team is available 24 hours a day, seven days a week via live chat. You can speak in Bengali. Make requests for limit-setting, cooling-off, or self-exclusion directly here.
Email Support
Write to us by email for confidential support. Our team replies in both Bengali and English. Support email: [email protected]
Family and Loved Ones
Let a trusted family member know about your situation. Talk openly with someone close to you — they can be your first source of support.
Professional Counselling
Speak with a mental health professional or addiction counsellor. Both government and private mental health centres in Bangladesh offer this service.
Self-Assessment
Assess yourself — write down how many times you played last month, how much you spent, and how much it is affecting your life.
Account Protection
If a family member is struggling with a gambling problem and you want to close their account, let our support team know — we will help.