24 tbajee's Privacy Policy

1. Introduction and Scope

24 tbajee is an online gaming platform that provides casino, sports betting and other gaming services to users in Bangladesh. This privacy policy ("Policy") describes how 24 tbajee handles the personal information of its platform users.

By using our website or mobile app, you agree to the terms of this policy. This policy is an integral part of our Terms and Conditions and both documents should be read together.

This policy applies only to 24 tbajee's own platform. Third-party websites or services may have their own privacy policies that are outside our control. Users are advised to review those policies independently.

2. Information We Collect

2.1 Information You Provide Directly

When you register, complete verification or use our services, the information you provide to 24 tbajee includes:

• Full name and date of birth
• Mobile number and email address
• National ID or passport number (for identity verification)
• bKash, Nagad or Rocket account number (for payment processing)
• Bank account details (for bank transfers)

2.2 Information Collected Automatically

When you use our platform, certain information is collected automatically:

• IP address and device information
• Browser type and operating system
• Activity logs on the platform (login times, game history, deposit and withdrawal transactions)
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

When required for identity verification or fraud prevention, 24 tbajee may receive information from third-party verification services. Such information is also handled under this policy.

3. How We Use Your Information

24 tbajee uses your information for the following legitimate purposes:

3.1 Account and Service Management

Your information is used to create, verify and maintain your account; to process deposits, withdrawals and bonuses; and to personalise your gaming experience.

3.2 Security and Protection

Your information is analysed to prevent fraud, money laundering and unauthorised account access. This is essential for identifying unusual transaction patterns and maintaining the overall security of the platform.

3.3 Customer Support

When providing customer support via 24/7 live chat or email, your information is used to verify your account and resolve issues quickly.

3.4 Communications

Your provided contact details are used to keep you informed about important account updates, transaction confirmations, bonus offers and platform changes. You may opt out of marketing communications at any time.

3.5 Responsible Gaming

Data analysis is used to monitor playing patterns, identify potential issues early and fulfil our commitment to responsible gaming.

4. Data Storage and Security

24 tbajee uses industry-standard technical and administrative measures to protect your information. All data transmission is secured using SSL (Secure Socket Layer) encryption.

4.1 Technical Security Measures

• End-to-end SSL encryption
• Encrypted storage of sensitive information (payment details)
• Regular security audits and vulnerability assessments
• Firewalls and access controls to prevent unauthorised access
• 24/7 system monitoring

4.2 Administrative Security Measures

Only 24 tbajee staff who need access to perform their duties can access your information. All staff undergo privacy training and are bound by strict data protection agreements.

In the event of a data security breach, 24 tbajee will take steps to notify affected users promptly and will take the necessary measures to limit any harm.

5. Sharing Information with Third Parties

24 tbajee does not sell, rent or share your personal information with third parties for commercial purposes. However, disclosure is necessary in certain specific circumstances:

5.1 Service Provider Partners

Operational information may be shared with third parties for payment processing (bKash, Nagad, Rocket, bank transfer service providers), identity verification, and cloud hosting and technology services. These partners may only use the information for their specific service and are contractually bound to protect it.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies or other legal processes. Such disclosures are always kept within the bounds of the law and limited to the minimum information necessary.

5.3 Business Restructuring

User information may be transferred in the event of a merger, acquisition or business restructuring. In such cases, 24 tbajee will notify users in advance and the new operating entity will be bound to comply with the terms of this policy.

6. Cookies and Tracking Technologies

The 24 tbajee platform uses cookies and similar technologies to improve user experience and ensure the platform functions properly.

6.1 Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining your login session, security verification and payment processing. Disabling them will prevent the platform from working properly.

6.2 Functionality Cookies

These cookies are used to remember your preferred language, theme and game preferences. They make your platform experience more personalised.

6.3 Analytics Cookies

Analytics cookies are used to understand how the platform is used and to improve service quality. The information collected is aggregated and is not used to identify any individual user.

You can control most cookies by changing your browser settings. However, please note that disabling certain cookies may limit some features of the platform.

7. Your Rights

As a 24 tbajee user, you have the following rights over your own information:

7.1 Access and Review

You may request at any time to know what information 24 tbajee holds about you. Our support team normally processes these requests.

7.2 Correction

If any information stored in your account is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

7.3 Deletion Request

In certain circumstances you may request that your personal information be deleted. However, some information may be required to be kept for a specific period due to legal obligations, ongoing disputes or data retention requirements.

7.4 Opt Out of Marketing Communications

Use your account settings to opt out of promotional emails or messages, or contact our support directly. Essential transactional communications (such as deposit confirmations) will always be sent.

For any questions about your rights, read our FAQ or contact us directly via live chat or email.

8. Protection of Minors

24 tbajee strictly prohibits anyone under the age of 21 from registering or using the platform. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of registration. If we learn that a user is under the age of 21, their account will be closed immediately and any collected information will be deleted.

If a parent or legal guardian suspects that a minor has registered on 24 tbajee, please notify our support team immediately.

9. Data Retention

24 tbajee retains user information only for as long as necessary. All information is retained while an account remains active.

After an account is closed or deactivated, certain information may be kept for a defined period for the following reasons:

• To meet legal and regulatory obligations
• To resolve potential disputes or legal claims
• For fraud prevention and security purposes
• For transaction history and financial records

After the defined period, information is securely deleted or anonymised.

10. Policy Changes

24 tbajee reserves the right to amend or update this privacy policy as needed. Steps are taken to notify users according to the nature of the change.

10.1 For Significant Changes

If material changes are made to how information is used or to user rights, users will be notified in advance by email or through the platform. Users will be given the opportunity to review the new policy before it takes effect.

10.2 For Minor Changes

For minor edits or clarifications, the policy will be updated on this page with the updated date noted. Continued use of the platform after changes are made will be considered your acceptance of the updated policy.

11. Contact Us

If you have any questions, comments or requests regarding this privacy policy, please contact the 24 tbajee support team:

• Live Chat: Platform live chat, available 24/7 in Bengali and English
• Email: [email protected]

To learn more about us, read our About Us page. Our support team is committed to responding to your requests in both Bengali and English.